Reply to a Post

• • Assume good intent.
  • Be clear who you are responding to when using @mentions.
  • Provide useful and proven solutions.
  • Be concise but complete.

Writing effective responses

• If you use resources like reference articles or AI tools to provide a solution, ensure the solution is relevant and accurate. Your reputation in the Community will be negatively impacted if you propose solutions that have not been vetted and do not work.
• Be transparent about the resources you use. Cite your sources. Provide links to the content where available.
• Never copy another member's solution as your own, either in the Community or from some other source. You can receive credit for directing other members to the answer, and the original author will receive credit as well.
• When linking to pages/files on product sites exclusive to customers, be aware that the original poster may not be on an active support service plan may not have access to that content.
• At the end of your response, consider asking the original poster to mark that your reply answers their question. It is common for the original poster to be unaware of this capability. For example: "If this helped you, please check the box Does this answer your question? This can help others with the same issue find this answer, too."
• If you share AI-generated answers, let people know they came from AI. This helps build trust within the community and makes it clear where the information came from. It also creates a teamwork environment, where AI and people combine their strengths.